New support ticket - WeeConnectPay

Validate Email

Step 1 → Contact

How to reach you. Your phone number is optional but can be useful if we feel the need to call you.

Firstname *

Lastname *

Email *

Phone

Clover merchant

The name registered for your business on Clover. If you know your merchant id, please fill it up.

Merchant name *

E.g.: WeeConnectPay

Merchant id

E.g.: H898KZE13VBXY

Step 2 → Issue

Please describe your issue. The more you tell, the better we can help you. The description, url and attachment are optionals.

Resume *

Please provide a short explanation or a title for your issue. Limited to 200 characters, you can still provide more information in the description.

Date of issue *

Description

Related url

Where the issue is located, if there is any url.

Maybe you can provide a screenshot or another kind of file.
10 MB maximum file size.

Attachment 1

File name:

File size:

Attachment 2

File name:

File size:

Attachment 3

File name:

File size:

Step 3 → Access

For being able to help you, we need more information about your environment. Feel free to create specifics accounts for us, follow the guide in each step for detailed instructions. In any case, be confident that we will only securely share those access with our support and development team for the purpose of helping your specific case.

Give access to Wordpress

YesNo

I accept to give access to my Wordpress administrator panel

Give access to FTP

YesNo

I accept to give access to my FTP

Give access to database

YesNo

I accept to give access to my database

Give access to hosting control panel

YesNo

I accept to give access to my hosting control panel

Wordpress access

Please provide the exact url for login in your Wordpress, normally it would be https://www.youdomainname.com/wp-admin (or https://www.youdomainname.com/wp-login.php) but it could be a different one depending on your configuration (for example, for security issue).

Login url *

Username *

Password *

FTP access

Host *

Port *

Username *

Password *

Protocol *

Database access

Host *

Username *

Password *

Access type

Hosting control panel access

Control panel url *

Username *

Password *

Control panel type

Get Connected.

Let’s Talk About Your Project

Email us

Timeline

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